/* Service Global MX — ticket / mesa desk */
:root {
  --ink: #0b1f3a;
  --navy: #122a4a;
  --cyan: #22d3ee;
  --cyan-deep: #0891b2;
  --ice: #eef6fb;
  --paper: #ffffff;
  --line: #d7e3ee;
  --muted: #5b6b7c;
  --wide: 1000px;
  --radius: 6px;
  --font-display: "Space Grotesk", system-ui, sans-serif;
  --font-body: "Public Sans", system-ui, sans-serif;
}
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { scroll-behavior: smooth; }
body { font-family: var(--font-body); font-size: 15px; line-height: 1.6; color: var(--ink); background: var(--ice); }
a { color: var(--cyan-deep); text-decoration: none; }
a:hover { color: var(--ink); }
.wide { max-width: var(--wide); margin: 0 auto; padding: 0 20px; }
.skip-link { position: absolute; top: -60px; left: 12px; z-index: 999; background: var(--cyan); color: var(--ink); padding: 8px 12px; font-weight: 800; border-radius: var(--radius); }
.skip-link:focus { top: 10px; }

.ribbon { background: var(--navy); color: #c5d4e4; font-size: 12px; }
.ribbon__inner { max-width: var(--wide); margin: 0 auto; padding: 7px 20px; display: flex; justify-content: space-between; gap: 12px; flex-wrap: wrap; }
.ribbon a { color: var(--cyan); font-weight: 700; }
.ribbon__meta { opacity: .85; }

.masthead { background: var(--ink); position: sticky; top: 0; z-index: 100; }
.masthead__inner { max-width: var(--wide); margin: 0 auto; padding: 0 20px; min-height: 62px; display: flex; align-items: center; justify-content: space-between; gap: 16px; position: relative; }
.brand { display: flex; align-items: center; gap: 10px; color: #fff; }
.brand:hover { color: #fff; }
.brand__seal {
  width: 36px; height: 36px; flex-shrink: 0; border-radius: 8px;
  background: var(--cyan); color: var(--ink); display: grid; place-items: center;
  font-family: var(--font-display); font-size: 12px; font-weight: 800;
}
.brand__name { font-family: var(--font-display); font-size: .95rem; font-weight: 700; line-height: 1.1; }
.brand__sub { display: block; font-family: var(--font-body); font-size: 10px; font-weight: 600; text-transform: uppercase; letter-spacing: .1em; color: rgba(255,255,255,.55); margin-top: 2px; }

.topnav { display: flex; align-items: center; gap: 2px; }
.topnav__link { padding: 8px 11px; color: rgba(255,255,255,.85); font-weight: 600; font-size: 13px; border-radius: 4px; }
.topnav__link:hover { color: #fff; background: rgba(255,255,255,.06); }
.topnav__link.is-active { color: var(--cyan); }
.topnav__cta { margin-left: 8px; padding: 9px 15px; background: var(--cyan); color: var(--ink); font-weight: 800; font-size: 13px; border-radius: 4px; }
.topnav__cta:hover { background: #67e8f9; color: var(--ink); }
.burger { display: none; flex-direction: column; gap: 4px; padding: 8px; background: none; border: 1px solid rgba(255,255,255,.25); cursor: pointer; border-radius: 4px; }
.burger span { width: 18px; height: 2px; background: #fff; }

.hero {
  background:
    linear-gradient(180deg, var(--ink) 0%, var(--navy) 100%);
  color: #fff;
  padding: 52px 0 60px;
  position: relative;
  overflow: hidden;
}
.hero::before {
  content: "";
  position: absolute; inset: 0;
  background:
    repeating-linear-gradient(-45deg, transparent, transparent 18px, rgba(34,211,238,.04) 18px, rgba(34,211,238,.04) 19px);
  pointer-events: none;
}
.hero__grid { display: grid; grid-template-columns: 1.2fr .8fr; gap: 36px; align-items: center; position: relative; z-index: 1; }
.hero__eyebrow { font-size: 11px; font-weight: 800; letter-spacing: .16em; text-transform: uppercase; color: var(--cyan); margin-bottom: 12px; display: inline-block; }
.hero__title { font-family: var(--font-display); font-size: clamp(1.9rem, 4.2vw, 2.85rem); font-weight: 700; line-height: 1.05; letter-spacing: -.03em; margin-bottom: 14px; }
.hero__title em { font-style: normal; color: var(--cyan); }
.hero__lead { color: rgba(255,255,255,.72); max-width: 42ch; margin-bottom: 22px; }
.hero__actions { display: flex; flex-wrap: wrap; gap: 10px; }
.btn {
  display: inline-flex; align-items: center; justify-content: center;
  padding: 12px 18px; font-weight: 800; font-size: 13px; border: 2px solid transparent; letter-spacing: .02em; cursor: pointer;
  font-family: inherit; border-radius: 4px;
}
.btn--gold, .btn--primary { background: var(--cyan); color: var(--ink); }
.btn--gold:hover, .btn--primary:hover { background: #67e8f9; color: var(--ink); }
.btn--outline { background: transparent; color: #fff; border-color: rgba(255,255,255,.3); }
.btn--outline:hover { border-color: #fff; color: #fff; }
.btn--forest, .btn--dark { background: var(--ink); color: #fff; }
.btn--forest:hover, .btn--dark:hover { color: #fff; opacity: .9; }

.ticket-card, .hero__panel {
  background: rgba(255,255,255,.05); border: 1px dashed rgba(34,211,238,.45); padding: 20px; border-radius: 8px;
  position: relative;
}
.ticket-card::after, .hero__panel::after {
  content: "";
  position: absolute; right: 12px; top: 12px; width: 10px; height: 10px; border-radius: 50%;
  background: var(--cyan); box-shadow: 0 0 0 3px rgba(34,211,238,.25);
}
.ticket-card h2, .hero__panel h2 { font-family: var(--font-display); font-size: 13px; text-transform: uppercase; letter-spacing: .1em; color: var(--cyan); margin-bottom: 12px; }
.checklist { list-style: none; display: flex; flex-direction: column; gap: 10px; font-size: 14px; }
.checklist li { display: flex; gap: 10px; align-items: flex-start; color: rgba(255,255,255,.88); }
.checklist b { color: var(--cyan); font-family: var(--font-display); min-width: 1.6rem; }

.section { padding: 48px 0; }
.section--cream { background: var(--ice); }
.section--paper { background: var(--paper); }
.section-head { margin-bottom: 24px; }
.section-head__kicker { font-size: 11px; font-weight: 800; letter-spacing: .14em; text-transform: uppercase; color: var(--cyan-deep); margin-bottom: 6px; }
.section-head__title { font-family: var(--font-display); font-size: clamp(1.4rem, 3vw, 1.9rem); font-weight: 700; }
.section-head__desc { color: var(--muted); margin-top: 8px; max-width: 40rem; }

.mosaic { display: grid; gap: 14px; }
.mosaic--3 { grid-template-columns: repeat(3, 1fr); }
.tile {
  background: var(--paper); border: 1px solid var(--line); border-radius: 8px; padding: 22px;
  border-top: 3px solid var(--cyan);
}
.tile__num { font-family: var(--font-display); font-size: 1.1rem; color: var(--cyan-deep); margin-bottom: 8px; font-weight: 700; }
.tile__title { font-size: 1.05rem; font-weight: 700; margin-bottom: 6px; }
.tile__text { color: var(--muted); font-size: 14px; margin-bottom: 14px; }
.tile__link { font-weight: 700; font-size: 13px; }

.banner {
  border: 1px solid var(--line); border-radius: 8px; padding: 28px; background: var(--ice);
  display: grid; gap: 12px; max-width: 640px;
}
.banner h2 { font-family: var(--font-display); font-size: 1.35rem; }
.banner p { color: var(--muted); font-size: 14px; }

.page-head { padding: 40px 0 0; }
.page-head__kicker { font-size: 11px; font-weight: 800; letter-spacing: .12em; text-transform: uppercase; color: var(--cyan-deep); margin-bottom: 8px; }
.page-head__title { font-family: var(--font-display); font-size: clamp(1.6rem, 3vw, 2.2rem); margin-bottom: 8px; }
.page-head__desc { color: var(--muted); max-width: 48ch; }

.footer { background: var(--ink); color: #8da0b5; padding: 40px 0 24px; font-size: 13px; }
.footer a { color: #d7e3ee; }
.footer__grid { display: grid; grid-template-columns: 1.4fr 1fr 1fr; gap: 24px; margin-bottom: 24px; }
.footer__brand-name { font-family: var(--font-display); color: #fff; font-size: 1.1rem; margin-bottom: 8px; }
.footer h4 { font-size: 11px; text-transform: uppercase; letter-spacing: .1em; color: #5b6b7c; margin-bottom: 10px; }
.footer ul { list-style: none; display: flex; flex-direction: column; gap: 6px; }
.footer__bottom { padding-top: 16px; border-top: 1px solid rgba(255,255,255,.08); display: flex; flex-wrap: wrap; justify-content: space-between; gap: 10px; font-size: 12px; }

.timeline { max-width: 620px; margin: 0 auto; }
.tl-item { position: relative; padding-left: 28px; padding-bottom: 22px; border-left: 2px solid var(--line); margin-left: 8px; }
.tl-item:last-child { border-left-color: transparent; padding-bottom: 0; }
.tl-item__dot { position: absolute; left: -7px; top: 4px; width: 12px; height: 12px; border-radius: 50%; background: var(--cyan); }
.tl-item__phase { font-size: 11px; font-weight: 800; text-transform: uppercase; color: var(--muted); margin-bottom: 4px; letter-spacing: .06em; }
.tl-item__title { font-family: var(--font-display); font-size: 1.1rem; margin-bottom: 6px; }
.tl-item__text { font-size: 14px; color: var(--muted); }

.ledger { width: 100%; border-collapse: collapse; font-size: 14px; margin-bottom: 18px; }
.ledger th, .ledger td { padding: 11px 12px; border: 1px solid var(--line); text-align: left; background: var(--paper); }
.ledger th { background: var(--ice); font-size: 11px; text-transform: uppercase; letter-spacing: .05em; }
.ledger .yes { color: #0f766e; font-weight: 700; }
.ledger .no { color: #b91c1c; font-weight: 700; }
.scope-note { padding: 14px 16px; background: var(--ice); border: 1px solid var(--line); border-radius: var(--radius); font-size: 13px; color: var(--muted); }

.contact-grid { display: grid; grid-template-columns: 1.2fr .8fr; gap: 28px; max-width: 880px; }
.aside-card { padding: 18px; border: 1px solid var(--line); border-radius: 8px; background: var(--paper); margin-bottom: 12px; }
.aside-card h3 { font-size: 14px; font-weight: 700; margin-bottom: 10px; }
.aside-card dt { font-size: 11px; text-transform: uppercase; color: var(--muted); margin-top: 8px; font-weight: 700; }
.aside-card dt:first-child { margin-top: 0; }
.aside-card dd { margin-top: 2px; font-size: 13px; }
.form-note { font-size: 12px; color: var(--muted); margin-top: 12px; }

.field { margin-bottom: 16px; }
.field label { display: block; font-size: 13px; font-weight: 600; margin-bottom: 6px; }
.field input, .field textarea, .field select {
  width: 100%; padding: 11px 12px; border: 1px solid var(--line); border-radius: var(--radius);
  font-family: inherit; font-size: 14px; background: var(--paper);
}

.wizard { max-width: 520px; margin: 0 auto; }
.wizard__track { display: flex; gap: 6px; margin-bottom: 22px; }
.wizard__seg { flex: 1; height: 3px; background: var(--line); border-radius: 999px; }
.wizard__seg.is-done, .wizard__seg.is-current { background: var(--cyan-deep); }
.wizard__step-label { font-size: 11px; font-weight: 700; color: var(--muted); text-transform: uppercase; margin-bottom: 4px; }
.wizard__step-title { font-family: var(--font-display); font-size: 1.25rem; margin-bottom: 16px; }
.wizard__nav { display: flex; gap: 10px; margin-top: 18px; }
.wizard__prev, .wizard__next { flex: 1; }

.topic-pills { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 16px; }
.topic-pill {
  padding: 8px 14px; border: 1px solid var(--line); border-radius: 999px;
  font-size: 13px; font-weight: 600; cursor: pointer; background: var(--paper);
}
.topic-pill.is-active { background: var(--ink); color: #fff; border-color: var(--ink); }

.faq { max-width: 640px; margin: 0 auto; }
.faq__item { border: 1px solid var(--line); border-radius: var(--radius); margin-bottom: 8px; overflow: hidden; background: var(--paper); }
.faq__q { padding: 14px 16px; font-weight: 600; cursor: pointer; list-style: none; }
.faq__q::-webkit-details-marker { display: none; }
.faq__a { padding: 0 16px 14px; color: var(--muted); font-size: 14px; }
.prose { max-width: 640px; }
.prose h2 { font-family: var(--font-display); font-size: 1.15rem; margin: 22px 0 10px; }
.prose p, .prose li { color: var(--muted); margin-bottom: 10px; font-size: 14px; }
.prose ul { padding-left: 18px; }

@media (max-width: 768px) {
  .burger { display: flex; }
  .topnav {
    display: none; position: absolute; top: 100%; left: 0; right: 0;
    background: var(--navy); flex-direction: column; padding: 12px 20px 16px;
    border-bottom: 1px solid rgba(255,255,255,.08);
  }
  .topnav.is-open { display: flex; }
  .topnav__cta { margin-left: 0; text-align: center; }
  .hero__grid, .mosaic--3, .footer__grid, .contact-grid { grid-template-columns: 1fr; }
}